Terms and Conditions

Welcome to Coastal Treasures (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.coastaltreasures.ca (the “Site”), and your purchase of bullion and precious metals from us. By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Eligibility

By using this Site, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2. Products and Pricing

  • We specialize in the sale of bullion and precious metals, including gold, silver, platinum, and other related products.
  • Prices are subject to change due to market fluctuations and are not guaranteed until a purchase is confirmed.
  • We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

3. Orders and Payment

  • All orders must be paid in full before shipping.
  • Accepted payment methods include [list payment methods, e.g., credit cards, wire transfers, e-transfers].
  • Orders are final and cannot be canceled or modified once confirmed.

4. Box Program (On-Hold Storage)

  • We offer a Box Program that allows customers to hold their purchased products in storage while they continue adding more items to consolidate shipments.
  • Customers can choose when to finalize their box for shipment to minimize shipping costs by receiving all items in a single delivery.
  • Once a box is finalized for shipping, no further items can be added.
  • Storage limits and duration may apply, subject to Coastal Treasures’ discretion.

5. Shipping and Delivery

  • We ship orders within Canada only (unless otherwise specified).
  • Shipping costs and estimated delivery times will be displayed at checkout.
  • We are not responsible for delays caused by shipping carriers, customs, or other external factors.
  • Risk of loss transfers to the buyer once the package is handed over to the shipping carrier.

6. Returns and Refunds

  • Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless an item is damaged or incorrect.
  • If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery for resolution.

7. Market and Pricing Risks

  • The value of bullion and precious metals fluctuates based on market conditions.
  • We do not guarantee the future value of any product and are not responsible for any financial losses resulting from purchasing or selling precious metals.

8. Fraud Prevention

  • We reserve the right to cancel any order suspected of fraud or unauthorized transactions.
  • Any attempts to engage in fraudulent activity may result in legal action.

9. Limitation of Liability

  • Coastal Treasures is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or purchase of our products.
  • Our liability is limited to the amount paid for the product in question.

10. Privacy Policy

We value your privacy and are committed to protecting your personal information. By using our Site, you consent to our Privacy Policy, which includes:

10.1 Information We Collect

  • Personal Information: Name, email, phone number, billing and shipping address, payment details.
  • Non-Personal Information: IP address, browser type, device information, and website usage statistics.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience and track website activity.

10.2 How We Use Your Information

  • To process and fulfill orders, including shipping and payment processing.
  • To communicate with you regarding your orders, promotions, and updates.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations.

10.3 Sharing of Information

  • We do not sell or rent your personal information to third parties.
  • We may share necessary information with service providers, such as payment processors and shipping companies, to fulfill orders.
  • We may disclose information if required by law or to protect our legal rights.

10.4 Data Security

  • We implement industry-standard security measures to protect your data.
  • However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

10.5 Your Rights

  • You may request access, correction, or deletion of your personal data.
  • You can opt out of marketing communications at any time.

For any privacy-related inquiries, please contact us at: [Insert Contact Email].

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice.
  • Continued use of our Site after changes signifies acceptance of the revised Terms.

12. Governing Law

  • These Terms are governed by the laws of [your province, e.g., British Columbia], Canada.
  • Any disputes shall be resolved in the courts of [your province].

13. Contact Information

For any questions regarding these Terms, please contact us at:
Coastal Treasures
Email: admin@coastaltreasures.ca